How can we help
The most common tasks, step by step. If you can’t find what you are looking for, write to us.
Step by step
Cancel a subscription on iPhone
- Open Settings on your iPhone.
- Tap your name at the top, then “Subscriptions”.
- Choose MesogeaFit and tap “Cancel Subscription”.
Your subscription stays active until the end of the period you have paid for.
Cancel a subscription on Android
- Open Google Play.
- Tap your profile icon at the top right, then “Payments & subscriptions” → “Subscriptions”.
- Choose MesogeaFit and tap “Cancel subscription”.
Your subscription stays active until the end of the period you have paid for.
Cancel a purchase made on the website
- In the app: Me › Subscription › Cancel.
- Or on the website: sign in, then “My account” › “Cancel subscription”.
Your subscription stays active until the end of the period you have paid for. To withdraw within 14 days of purchase, click “Withdraw from contract here” at the bottom of the page.
I have a new phone. How do I get my subscription back?
- Download the app on your new phone.
- Sign in with the same account you used before (email, Google, Apple or Facebook).
- If your subscription does not show, go to the app’s Settings and tap “Restore purchases”.
Your subscription works on every device where you sign in with the same account.
Delete your account
- In the app: Me › Account › Delete.
- Or on the Account deletion page of the website.
Deleting your account does not cancel your subscription in the App Store or Google Play. Cancel it first.
Scanning cannot find a product
- Take a photo of the barcode.
- Take a photo of the nutrition table.
- Take a photo of the front of the pack.
The product is added to our database and shows as “awaiting confirmation” until it has been checked.
Write to us
For anything the guides don’t solve, send us a message using the form or by email.
In the app you can ask the AI assistant first. For an appointment with the dietitian, see the Pricing page (appointments are in Greek only). For a health emergency, call 112.