Terms of Use

Who we are

The MesogeaFit app and website (mesogeafit.com) are owned by Panagiotis Paterakis (sole proprietor), tax identification number (AFM) 140006769, Agios Nikolaos Tax Office, General Commercial Registry (GEMI) no. 196604041000, registered address Peristeras (outside the town plan), 722 00 Ierapetra, Crete, Greece, email info@mesogeafit.com, telephone +30 694 140 6341 (“we” or “us”).

Scientific Lead: Giorgos Paterakis, dietitian-nutritionist. The Scientific Lead has reviewed and approved the calculation protocol, the safety rules, the template plans and the recipes that carry the “✓ Approved recipe” badge.

What MesogeaFit is

MesogeaFit is a self-management tool for weight and healthy eating, for healthy adults. It applies the Scientific Lead’s protocol to the details you give and suggests quantities, meals and recipes. It includes an artificial intelligence (AI) assistant, product scanning and a shopping list.

What it is not

• It is not a medical service and it is not a medical device. It does not diagnose, prevent or treat any disease.
• The assistant is artificial intelligence. The advisors, Jason and Iris, are AI assistants, not doctors or dietitians, and they do not give instructions about illnesses or medicines.
• The Scientific Lead does not personally monitor each user. You have personal contact with him only if you book an appointment with him (see “Dietitian appointments”).
• It does not replace your doctor’s advice. If you have a medical condition, take medicines, or are pregnant or breastfeeding, speak to your doctor first.
• In an emergency, call 112.

Who can use it

Adults aged 18 and over only. If we find that a user is a minor, we close the account and refund the money for the unused period, as set out in Subscriptions and refunds.

Before the weight-loss plan, you answer some safety questions. If the plan is not suitable for you, we suggest a gentle healthy-eating plan, an appointment with a dietitian or a refund, depending on the case.

You give true information and update it when it changes. The safety questions are repeated every 3 months.

Your account

• One account per person. It cannot be transferred or shared.
• You are responsible for keeping your sign-in secure. If you suspect unauthorised use, tell us immediately.
• You can delete your account at any time from “Me › Account › Delete” or from the Account deletion page. Deleting your account automatically cancels a subscription bought on the website. It does not cancel a subscription bought from the App Store or Google Play. You cancel that one in the store’s settings.

Subscriptions and payments

Prices include VAT. Subscriptions renew automatically until you cancel them. The plans, the free trial, cancellation, the right of withdrawal and refunds are described in Subscriptions and refunds, which forms part of these Terms.

AI assistant

• Every conversation permanently shows the label “Artificial intelligence”, and the advisor says so in their first message. The text and voice the assistant produces also carry a machine-readable marking.
• Answers may contain mistakes. Check anything that concerns your health with a health professional.
• The assistant follows rules approved by the Scientific Lead and declines questions about diagnosis, treatment of illnesses, medicines and doses. It talks about nutrition, cooking, physical activity, sleep and stress.
• Free messages have a daily limit, which is shown on the counter. Extra message packs do not expire. In packs, a message with a photo counts as 2 messages and listening to a spoken answer counts as 1.
• If an answer seems wrong or inappropriate to you, tap “Report” under the message.
• The assistant is not an emergency service, and conversations are not monitored live by people. If you are in danger, call 112.
• If the app detects signs of a risk to your health, it shows a fixed message with helpline numbers and may temporarily stop the calorie deficit. These messages are not charged.

Product scanning and colours

• The green, amber and red colours come from fixed, published criteria per 100 g or 100 ml. This is an independent method and it has not been approved by any health authority.
• Every assessment of an ingredient comes with its source.
• Product details come from users, from our own database and from Open Food Facts (ODbL licence). They may be out of date or wrong. The label on the packaging always takes precedence. If you have allergies, always read the label.
• Producers and importers can ask for a correction through “Correct details” on each product or at info@mesogeafit.com. We reply within 7 working days.

Photos of new products

• Upload only photos that you took yourself, with no faces and no personal details. We automatically remove metadata, such as GPS location.
• By sending a photo, you give us a non-exclusive, royalty-free, worldwide licence for the whole period during which the rights are protected. The licence covers storing the photo, reading the product details from it, showing it in the product database and granting its use to our partners for the same purpose.
• The product details and photos are also made available in the open Open Food Facts database: the photos under the CC BY-SA licence and the details under the ODbL licence. By adding a product, you give us permission to publish them on these terms. No information about you is sent.
• You can ask us to remove your photos from our database. For this reason, we keep an internal record of who uploaded each photo until the account is deleted. Photos that have already been made available under an open licence cannot be recalled from third parties.
• Reward: for each new product that passes the automatic checks, you get 50 extra scans for 24 hours, up to 10 times a month. This applies only to the first user who adds the product and only to products sold in Greece with a Greek label. If the reward is abused, we remove it and may suspend the feature.

User recipes

• The recipes you add are private. They carry the label “Your own recipe · not reviewed by the Scientific Lead”, and you can use them after you have accepted this once.
• Calories are calculated from the ingredients and quantities you enter. The plan’s safety rules always apply.
• You can send a recipe for approval. This is free and optional. If the recipe is approved, it gets the “✓ Approved recipe” badge.
• If you agree separately, an approved recipe goes into the library for everyone. You then give us a non-exclusive, royalty-free, worldwide licence, which you can withdraw for the future. Your name appears only if you so choose.
• You must not upload protected texts or photos belonging to others, such as pages of printed books, for public use. When you add a recipe from a link, we keep only the ingredients, the quantities and the link to the source.

Duo and Household

• The Duo plan covers two adults with separate accounts. The administrator pays and sends an invitation. The member goes through their own onboarding and their own health check.
• The administrator sees only the member’s name and email address, never their weight, health data or conversations.
• The administrator can change the member up to 2 times a year. The member can leave at any time and keeps their data.
• Household is a free link-up of up to 6 subscribers who live together, for a shared shopping list and shared meals. Each member decides whether to take part. The person who cooks sees the total quantities, from which the other members’ portions can be roughly worked out. Weight, progress and health data are never shared.

Dietitian appointments

• The Scientific Lead, Giorgos Paterakis, offers video-call appointments as his own, independent professional service. In the app and on the website, we only show you how to contact him, via Viber on +30 693 262 6711.
• You agree the appointment directly with him. He sets the day, the time, the price, the payment method, the receipt and the cancellation terms, and he is responsible for his service. The price we show (€25) is the price he has told us.
• We do not take any payment for the appointment and we do not receive any information from the session. He handles anything you send him himself, under his own obligations as a health professional.
• Appointments are in Greek only.
• The appointment is not for emergencies. In an emergency, call 112.

What is not allowed

• Automated access, copying the product or recipe database, decompiling, or getting around limits.
• Reselling or handing over your account or your place in a Duo plan.
• Using the service on behalf of others, for example to write plans for clients.
• Giving false information, abusing rewards, or posting illegal or offensive content.

Reporting illegal content

Every photo, product and recipe has a “Report” button. The point of contact for users and authorities under Regulation (EU) 2022/2065 (Digital Services Act, DSA) is info@mesogeafit.com, in Greek or English.

A report states the item concerned, the reason, a name and email address, and a statement of good faith. We confirm receipt and tell the person who made the report about our decision, as a rule within 24 hours. If we remove content or restrict an account, we send you a statement of reasons, which also explains how you can challenge it: by replying to the email or through the courts. Our decisions about content are based on human review, assisted by automated tools.

Intellectual property

The software, the protocol, the approved recipes, the texts, the advisors and the name MesogeaFit belong to us or to their rights holders. We give you a personal, non-exclusive, non-transferable licence to use them for as long as your account exists.

The food photos on the website and in the app were created with artificial intelligence. They show what the dish looks like in general and are not photos of the portion you will eat.

Liability

• We provide the service with care, but we do not guarantee any particular result for your weight or your health.
• We are not liable for damage caused by incorrect or incomplete information that you gave, or by use that goes against these Terms.
• Nothing in these Terms limits our liability for wilful misconduct or gross negligence, or for death or personal injury, and nothing in them limits your rights as a consumer.

Changes and availability

We may suspend the service temporarily for maintenance. We announce major interruptions in advance.

We change these Terms only because of changes in the law, for security reasons or for new features, and we tell you about the changes 30 days before they take effect. If you do not agree with a material change, you can cancel and get back the amount for the unused period.

Ending the contract

You can stop at any time. We may suspend or close an account only for a serious or repeated breach of these Terms, and we give our reasons. If the closure is not due to a breach on your part, we refund the amount for the unused period.

Additional terms for Apple devices

• These Terms are concluded only between you and us, not with Apple. We, not Apple, are solely responsible for the app and its content.
• The licence applies on Apple devices that you own or control, in line with the Usage Rules set out in the Apple Media Services Terms and Conditions.
• Apple has no obligation at all to maintain or support the app.
• If the app fails to conform to any warranty, you can notify Apple, and Apple will refund the purchase price to you. To the extent permitted by law, Apple has no other warranty obligation.
• We, not Apple, deal with any claims relating to the app, such as product liability, failure to conform to legal or regulatory requirements, consumer protection and privacy.
• We, not Apple, are responsible for third-party claims that the app infringes intellectual property rights.
• You confirm that you are not located in a country that is subject to a US Government embargo and that you are not on any US Government list of prohibited or restricted parties.
• Questions, complaints and claims should be sent to the contact details in the section “Who we are”.
• When you use the app, you comply with the applicable third-party terms, such as the terms of your mobile network provider.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

Additional terms for Google Play

Google is not a party to these Terms and is not responsible for the app. Purchases through Google Play are also governed by the Google Play terms.

Inviting friends

• You can send your personal link or code to friends, from any app you like. We do not read your contacts and we do not send messages to your friends ourselves.
• Your friend gets 3 days of Premium free, without a card, as soon as they sign up with your code.
• You get 7 days of Premium for each friend who becomes active, which means they open a new account on a new device and use the app on 3 different days within 14 days. You can get up to 3 rewards a month and 12 a year. The days are valid for 12 months.
• For every 5 shares, you get 10 extra scans or 10 extra advisor messages, up to 2 times a month.
• If you already have a subscription through Google Play or the website, your next charge is postponed by 7 days. If you have a subscription through the App Store, the free week starts at your next renewal, after you accept it in the app.
• You must not use several accounts or devices to invite yourself, create fake accounts, sell codes, post codes on coupon sites or send mass or unsolicited messages. If the programme is abused, we cancel rewards that are pending or have not been used.
• Gift days cannot be exchanged for money. We may change or end the programme with 30 days’ notice, and you keep what you have already earned.

Applicable law and disputes

• Greek law applies. This does not deprive you of the protection that the law of the country where you live gives you.
• You can bring proceedings before the courts of the place where you live.
• For out-of-court resolution, you can contact the Hellenic Consumer Ombudsman (synigoroskatanaloti.gr) or another alternative dispute resolution body.
• Please write to us first at info@mesogeafit.com. We reply within 5 working days.