What most people ask
If you can’t find the answer here, write to us from the Support page.
33 questions
General
What is MesogeaFit?
A nutrition app built around Greek food. You choose what you want to eat and the app tells you how many grams you need for your goal. It has ready-made meals and recipes, product scanning and two AI advisors.
Which devices does it work on?
iPhone, Android and your computer, through a browser, with the same account.
When is it coming out?
Soon, on iPhone and Android. Leave your email address on the homepage and we will let you know as soon as you can download it.
Which languages is it available in?
Greek and English.
Is it for everyone?
It is for healthy adults. In pregnancy, breastfeeding, eating disorders, type 1 diabetes, serious kidney disease and other special cases, the app does not build a weight-loss plan. It suggests healthy eating and refers you to a doctor or dietitian.
Does it replace a dietitian?
No. Jason and Iris are AI assistants. If you want personal guidance, you can book an appointment with our dietitian, Giorgos Paterakis (€25). You send him a message on Viber and the session takes place by video call. This is his own service, arranged and paid directly with him. Appointments are in Greek only.
Subscription and payments
Is it free?
The first 3 days are free, through the App Store or Google Play. If you don’t cancel, you continue on the plan you chose. Product scanning is free up to 5 times a month, even without a subscription.
How much does it cost?
€12.90 a month, €29.90 a quarter or €99.90 a year. The Duo plan, for two accounts, costs €19.90 a month or €169.90 a year. Prices include VAT.
Does it renew automatically?
Yes, all plans do, including the monthly one. You are charged at the end of each period until you cancel.
How do I cancel my subscription?
In the App Store or Google Play subscription settings on your phone. If you bought on the website, on the “My account” page. The steps are on the Support page.
If I delete the app, is my subscription cancelled?
No. Deleting the app or your account does not stop the charges in the App Store or Google Play. You cancel the subscription separately.
Is there a plan just for scanning?
Yes, the “Scan and Product Opinion” plan, at €3.90 a month or €29.90 a year. It includes only product scanning with the assistant’s opinion, without a nutrition plan.
Your plan and food
How are my calories worked out?
With the Mifflin-St Jeor equation, from your sex, age, height, weight and how active you are. Every 2 weeks the app adjusts your calories based on your weigh-ins. The full method is on the Science page.
How fast will I lose weight?
You choose a pace from 0.25% to 1% of your body weight a week. The app never sets a target above 1 kg a week. How much you actually lose depends on how closely you follow the plan.
How many meals a day does the plan have?
From 4 to 7, as many as you choose. Each meal gets a share of the day’s calories.
Can I eat something that isn’t in the plan?
Yes. You type it in or scan it and the app adjusts the rest of the day’s meals. Once a week, on a day you choose, you also have a free meal.
What if I don’t have an ingredient?
You swap it for something similar and the grams are recalculated for the same calories. You can also remove it. The app then asks whether you want the other ingredients to increase or the meal to stay smaller.
Can I add my own recipe?
Yes. You type in the ingredients or take a photo of the page in your recipe notebook, and the app works out your portion.
I cook for the whole family. How do I measure my portion?
The app tells you how many grams to put on your plate, separately for each part of the dish, e.g. pasta and mince. For more accuracy, you can weigh the pot.
Are there options for vegans, vegetarians and Orthodox fasting?
Yes. Every dish shows whether it is vegetarian, vegan, fasting-friendly (suitable for Orthodox fasting days) or gluten-free, and you can choose a vegan plan.
Product scanning
How is a product’s colour decided?
With the criteria of the UK’s official front-of-pack labelling for fat, saturates, sugars and salt, with a few adjustments for olive oil, nuts and oily fish. The thresholds are on the Science page.
Does it work without internet?
Yes, for products that are already in our database.
What if it doesn’t find the product?
You take photos of the barcode, the nutrition table and the front of the pack. The product is added to the database and shows as “awaiting confirmation” until it has been checked.
Do companies pay for their products to appear?
No. The “better options on the same shelf” are chosen with published criteria and no company pays for a place.
Does it show allergens?
Yes, as stated on the label, and it warns you automatically about any you have declared. Always check the label on the pack too.
AI advisors
Who are Jason and Iris?
The app’s two advisors. You choose one and ask them anything about your food. They reply in writing and, if you like, by voice in Greek.
Are they people?
No. They are AI assistants, not doctors or dietitians. The chat screen states this at all times.
Can I ask them as much as I like?
There is a daily message limit. If you need more, you can buy extra messages in the app.
Can the advisor change my calories?
No. Calories and grams are calculated by the app with fixed rules. The advisor explains them to you.
Data and account
What happens to my data?
Your health details are asked for only with your explicit consent and are never sold. The details are in our Privacy Policy.
What do you send to the AI assistant?
Only what is needed for the answer. We do not send your name or your email address.
How do I delete my account?
In the app, or on the Account deletion page. Deleting your account does not cancel your subscription in the App Store or Google Play.
Can I sign in with Google or Apple?
Yes. You can sign in with email, Google, Apple or Facebook.